PRIVACY POLICY
Renata Rocha Mysteries Privacy Policy.
Last updated: 07/06/2024
This Privacy Policy describes how Renata Rocha (https://renatarochamysteries.com/) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://renatarochamysteries.com/ or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address if applicable, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to facilitate any communication and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook and Pinterest, to show you interest-based ads. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool above and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which we strongly suggest you review.In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Category:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Category of Personal Information
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients
- Business and marketing partners
User Generated Content
The Services may enable you to post product and service reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook and Pinterest, to show you interest-based ads. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool above and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which we strongly suggest you review.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
You may contact renata@renatarochamysteries.com if you have any questions or concerns.
TERMS & CONDITIONS
Last updated: 07/06/2024
Welcome to Renata Rocha Mysteries Website!
We understand the importance of keeping all things clear, especially on this Internet Era.
These Terms and Conditions govern your relationship with https://renatarochamysteries.com/ operated by Renata Rocha.
Please read these Terms and Conditions carefully before using our Service.
1. Acceptance of Terms
By accessing or using the Services and browsing through this website (https://renatarochamysteries.com/), you automatically and necessarally agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
2. Services and Retreats
Renata Rocha Mysteries offers various wellness services and retreats for women, including but not limited to the ones offered at the website. All services and retreats are subject to availability and are provided at our discretion.
3. Eligibility
You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age.
4. Appointments, Bookings, and Cancellations
All appointments and bookings for services and retreats must be made in advance through our website or by contacting us directly.
Cancellations or rescheduling of online services must be made at least 48 hours before the scheduled appointment time.
Cancellations for retreats must be made at least 30 days before the scheduled retreat start date.
We reserve the right to charge a cancellation fee of 4
0% of the full fee for appointments or retreats canceled with less notice.
5. Payment
Payments for services and retreats must be made at the time of booking unless otherwise agreed.
We accept bank transfer or direct cash payment if you are having an in-person session. And the methods accepted in other places that my services might have been offered at that moment.
Prices for our services and retreats are subject to change without notice.
6. Refunds
Refunds for services and retreats are only provided in exceptional circumstances, at our discretion. Please contact us directly to discuss any refund requests. And it must be made 30 days in advance of your service, otherwise, no refund is possible. If there is a deposit fee, it will not be refunded under no circumstances that are out of Renata control and responsability.
Renata is not liable under the circumstances of Natural Disaster, War, Pandemic, Failure by the Venue or other situation that is out of Rebecca's control. Refunds will not be available. Rebecca will do her best to sort alternative arrangements depending on the scale of the situation.
7. Health and Safety
You must inform us of any medical conditions or allergies that may affect your ability to use our services or participate in our retreats.
We reserve the right to refuse service or retreat participation to anyone who, in our opinion, may be at risk of harm from our services or retreats.
8. Code of Conduct
All participants in our services and retreats are expected to behave respectfully and adhere to the rules set out by our staff.
Any behavior deemed inappropriate or disruptive may result in removal from the service or retreat without a refund.
9. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Renata Rocha Mysteries and its licensors.
10. Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Renata Rocha Mysteries Website (https://renatarochamysteries.com/). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
By linking to this Website in breach of our terms, you shall indemnify us for any loss (financial, emotional or any kind) or damage suffered to this Website as a result of such linking.
11. Limitation of Liability
In no event shall Renata Rocha https://renatarochamysteries.com/, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
13. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new Terms, please stop using the Service.
More so, we reserve the right to be able to terminate access to certain users, if these users abuse our website;
NOTICE: We still want to make it clear here that the content, logo, video or, visual design etc and trademarks are exclusive property of Renata Rocha. Unauthorized usage of these trademarks, for any purpose or in connection to a product or service not associated with Renata Rocha Mysteries is strictly prohibited.
If you are interested in usage of any part of this website, you can request our consent by sending an email at renata@renatarochamysteries.com.
14. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
16. Prices and Services
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
15. Contact Us
If you have any questions about these Terms, please contact us directly at renata@renatarochamysteries.com.
DISCLAIMER
Renata Rocha's mission, my mission, is all about providing women with assistance and support for them to achieve positive changes in their lives. I do this by offering services, mentorships, sessions, practices, information, and advice. The services and information provided on this website are intended for general wellness and educational purposes only. While some of our services are grounded in established wellness practices, it is important to note that certain services offered do not have extensive medical research or clinical studies to support their efficacy. These particular services are based on my own experience and personal studies in the field of women's wellness.
I encourage all clients to consult with their healthcare provider before starting any new wellness program, treatment, or service offered through this website, if they think it is needed. My services do not interfere with any other medical treatment you might need. The information and services provided here should not be used as a substitute for professional medical advice, diagnosis, or treatment. Although I am a physiotherapist, I do not conduct any medical or psychotherapeutic work or diagnoses, rather I offer my clients a spiritual/energetic perspective to aid them in their self-healing and self-empowerment.
The offerings provided by me through this website or in-person should not be construed as a prescription, a promise of benefits, claims of cures, or a guarantee of results to be achieved. Our programmes are provided for informational, educational, recreational and self-empowerment purposes.
By using this website and my services, you acknowledge and agree that any reliance on the information provided is solely at your own risk. I do not make any guarantees regarding the results or outcomes of my services.
The beautiful images and photography on this site belong solely to the respective artists who created them and to me, Renata Rocha. And should not be used without previous agreement.
Thank you for understanding and supporting our commitment to women wellness and liberation.